• KONE Support
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Getting Started

  • To use KONE Flow app, your mobile device needs to meet the minimum requirement: Android devices need to have Android 5.x or newer system and Bluetooth 4.0 or newer. iOS devices need to have iOS 10 or newer system. Please check with your device manufacturer for detailed specification. Please refer to Download and install KONE Flow mobile app for more information.

  • Please make sure you have created your account in KONE Flow app. Please check that you have entered correct credential and your mobile device has internet connection. You can test internet connection by opening a website. If you forgot your password, please refer to reset password for detailed instruction. If issue persists, please contact your facility manager.

  • Please make sure your mobile device has internet connection and you have filled all required information correctly. You can test internet connection by opening your mobile device's browser. Make sure the email address you provided is not already registered. For detailed instruction, please refer to sign-up for KONE Flow app.

    If issue persists, please contact your facility manager.

  • Please make sure that your mobile device has internet connection and you have filled in correct email address. You can test internet connection by opening a website in your mobile device's browser. It might take a while for you to receive the email. However if you do not receive the email containing the link to reset your password, please also check spam folder of your email. For detailed instruction, please refer to reset password.

    If issue persists, please contact your facility manager.

  • Please double check that you have entered your activation code correctly.

    Please make sure your mobile device has internet connection. You can test internet connection by opening your mobile device's browser. If activation code has been entered correctly but still doesn't work and your device has internet connection, please contact your facility manager or access manager for a new activation code.

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