• KONE Support

Open door for visitors during intercom call

With KONE Flow, you can open the door for your visitors when they call you with the intercom. If the Autocall elevator for visitors (intercom) function is enabled, the system also automatically calls the elevator to take your visitors to your apartment floor.

The procedure differs depending if the intercom call is a video call or audio call.

Open door during video call

  1. Answer the intercom call in KONE Flow.
    For more information, refer to Receive video call from intercom.
  2. Tap open to open the door.

Open door during video call (locked iOS device)

  1. Slide to answer the intercom call.
  2. Tap KONE Flow to open the KONE Flow video call.
  3. If required, enter your personal Passcode, Touch ID, or Face ID to unlock the device.
  4. Tap open to open the door.
  5. Press end call to end the call.

Open door during audio call

  1. Answer the intercom call as a normal phone call.
  2. Enter 00* with your phone's keypad to open the door.
    Note: 00* is the default code.
  3. Optionally, close the call and call back the same intercom phone number within 1 minute to open the door.

Open doors during an intercom call


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