Before this procedure: Make sure that your smartphone has KONE Flow installed, an internet connection, and is not in silent or "do not disturb" -mode. You can test your internet connection by connecting to a website, for example, www.kone.com.
When someone calls you from the intercom, a call alert window displays on your smartphone. You can enable or disable this function. For more information, refer to Enable or disable intercom calls.
Note: The video quality depends on your network quality. A faster connection, for example, Wi-Fi or 4G, provides a better user experience.
- Tap call to answer the call.
Rotate your mobile device to landscape mode for a larger video view.
- Tap end call to reject and end the call.
- Tap the camera icon to take a photo of the visitor.
The camera on the intercom takes the photo.
Note: Locked iOS devices require additional steps to open the KONE Flow video call. For more information, refer to Open door for visitors during intercom call.