• KONE Support

Receive video call from intercom

Before this procedure: Make sure that your smartphone has KONE Flow installed, an internet connection, and is not in silent or "do not disturb" -mode. You can test your internet connection by connecting to a website, for example, www.kone.com.

When someone calls you from the intercom, a call alert window displays on your smartphone. You can enable or disable this function. For more information, refer to Enable or disable intercom calls.

Note: The video quality depends on your network quality. A faster connection, for example, Wi-Fi or 4G, provides a better user experience.

  1. Tap call to answer the call.
    Rotate your mobile device to landscape mode for a larger video view.
  2. Tap end call to reject and end the call.
  3. Tap the camera icon to take a photo of the visitor.
    The camera on the intercom takes the photo.

Note: Locked iOS devices require additional steps to open the KONE Flow video call. For more information, refer to Open door for visitors during intercom call.

Receive an video intercom call on KONE Flow app


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