• KONE Support

Onboard as main user

This topic is intended for users living in or using the apartment or facility they own, and who are the KONE Residential Flow main user for other users living in the same apartment.

Onboarding completes setting up KONE Residential Flow.

  1. Open the invitation email.
    An invitation email was sent to you by your KONE Residential Flow administrator. When checking for the email, search for "KONE Flow" and check your spam folder. If you cannot find the invitation email, contact your administrator.
  2. Open the activation link in the invitation email and set a password for your account on the web page.
  3. Read the privacy document, terms, and conditions, and tick the checkbox to accept.
  4. Open KONE Flow.
  5. Log in using your email address and password.
  6. Complete the setup wizard:

    Note: The wizard steps depend on the features available for you.

    a) Register the smartphone to use as the key to open doors.

    b) Register your key tag by typing the key tag name and serial number.
    You also can scan the QR code printed on the key tag.

    c) Connect your smartphone to the intercom.
    If you have the feature to receive intercom calls, your name plate will be added on the intercom automatically. You can change or delete the nameplate in Intercom -> NAMEPLATE.

    d) Tap LET'S GO.
    You are ready to use KONE Residential Flow.

Note: As the main user, you are responsible for managing people and their access in your facilities.

Note: The administrator has the rights to manage your permissions. If the administrator deletes your profile, all users created by you are also deleted.

Onboard as main user


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