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User journey

KONE Elevator Call is an advanced people flow solution bringing a new level of convenience for homeowners, office or hotel workers and tenants by using mobile and cloud technologies to connect elevators via an easy-to-use KONE Flow smartphone application.

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Get started (administrator)

  1. Log in to KONE Flow Manager.
  2. Create main users.
  3. Create managed users (optional).
  4. Deliver invitation emails.
  5. Administer changes as necessary.
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Get started (main users)

  1. Activate your KONE Flow account using the invitation email sent by your building administrator.
  2. Install KONE Flow to your smartphone.
  3. Create sub-users (Users).
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Get started (sub-users and managed users)

  1. Activate your KONE Flow account using the invitation email sent by your main user.
  2. Install KONE Flow to your smartphone.
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Use KONE Elevator Call


  1. Call elevator with your smartphone.

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